- 1. Introduction Welcome to Suntech Business Solutions Ltd (“Company,” “we,” “our,” or “us”). By using our services, including web hosting, domain registration, email hosting, SMS, and USSD services, you agree to abide by these Terms and Conditions. If you do not agree, please refrain from using our services.
- 2. Services Provided We offer the following services:
- Web Hosting: Shared hosting, VPS hosting, dedicated hosting.
- Domain Registration: Registration, renewal, and management of domain names.
- Email Hosting: Secure and reliable email hosting solutions.
- SMS Services: Bulk SMS, transactional SMS, and promotional messaging.
- USSD Services: Interactive mobile-based USSD applications and solutions. The specifics of each service are detailed on our website.
- 3. Account Registration and Responsibilities
- Users must provide accurate information during registration.
- Users are responsible for maintaining the confidentiality of their account credentials.
- Any unauthorized use of your account should be reported immediately.
- Users may register via email, SMS, or USSD, ensuring multiple convenient options for account creation.
- 4. Payment and Billing
- Payment for services must be made in advance as per the selected plan.
- Late payments may result in service suspension or termination.
- Fees are non-refundable except where expressly stated.
- 5. Acceptable Use Policy
- Users must not host illegal content, including but not limited to malware, phishing websites, or pirated material.
- Spamming, hacking, and other malicious activities are strictly prohibited.
- Misuse of SMS or USSD services, including fraud, misleading promotions, or spamming, is not allowed.
- We reserve the right to suspend or terminate accounts violating this policy.
- 6. Service Uptime and Maintenance
- We strive for 99.9% uptime; however, we are not responsible for downtime due to maintenance or unforeseen circumstances.
- Scheduled maintenance may require temporary service interruptions, and users will be notified in advance where possible.
- 7. Data Security and Backups
- We take reasonable measures to protect user data but do not guarantee absolute security.
- Users are responsible for maintaining their own backups.
- We are not liable for data loss due to system failures or user errors.
- 8. Limitation of Liability
- We are not liable for any direct, indirect, or consequential damages resulting from the use of our services.
- Users agree to indemnify and hold us harmless against claims arising from their website content or activities.
- 9. Termination of Services
- We reserve the right to terminate services for violations of these Terms and Conditions.
- Users may terminate services at any time; however, no refunds will be provided for unused portions of the service period.
- 10. Amendments
- We may update these Terms and Conditions periodically, and users will be notified of significant changes.
- Continued use of our services after changes constitutes acceptance of the revised terms.
- 11. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya.
- 12. Contact Information For any questions regarding these Terms and Conditions, please contact us at info@suntech-solutions.co.ke