Terms and Conditions Suntech Business Solutions Ltd (SBS).

Version: 1 January 2021

I. General

1. Definitions

The terms contained in the Agreement and these Terms and Conditions initially capitalized are defined and have the meaning as set out in this Clause:

Agreement: each agreement entered into by and between SBS and Client, including all associated Orders, to which these Terms and Conditions apply.

Applicable Law: (i) then-current national, local or other law, rule, regulation, enforceable regulatory guidance, order, judgment, decree, or ruling in any jurisdiction in which Customer accesses and uses the SBS Platform and Services, all of which that apply to providing or receiving the Service and/or End User Service in the country where the Service and/or the End User Service is delivered; and also (ii) all regulations, guidelines, conditions, policy rules and/or other requirements of Operators in the country where the Service and/or the End User Service is delivered.

Client: the Party with whom SBS enters into this Agreement.

Client Materials: all information, data, content and other materials, in any form or medium, that is provided by or on behalf of Client through the SBS Platform or to SBS.

SBS: the private limited liability company Suntech Business Solutions Ltd.

SBS IP: the SBS Platform, the Service, all improvements, modifications or enhancements to, or derivative works of, the foregoing, and all Intellectual Property Rights in and to any of the foregoing.

Data Protection Laws: the data protection laws and regulations of the country in which Client is established and any Data Protection Laws applicable to Client and/or SBS in connection with the Agreement.

Effective date: means the date on which a particular Agreement comes into effect, as reflected in an Order Form.

End User: a natural person or entity who is authorized by Client to make use of the Client’s End User Services.

End User Service: service provided by Client to its End Users, via the SBS Platform. Operator: a (mobile) electronic communications service provider that provides (wireless) voice and data communication and other related services to other Operators and/or for its subscribed end users. Order: means an order placed by Client and accepted by SBS for Services, which may be effected by way of a writing signed physically or electronically by the Parties or by way of SBS’s website.

Order Form: means a document in physical or electronic form reflecting an Order, whether designated as an “Order”, “Statement of Work”, or otherwise, and will include, in all events, an Order effected through SBS’s website.

SBS Platform: the computing environment of SBS designed to create the connection between an Operator network and the system of the Client.

Personal Data: any information relating to an identified or identifiable natural person (‘Data Subject’) that is Processed by SBS in its role as Processor as part of providing the Service to Client under the Agreement.

Processing/to Process: any operation or set of operations which is performed on Personal Data, whether or not by automatic means, including collecting, accessing, storing, using, combining, transferring, disclosing or deleting of Personal Data.

Service: a service SBS provides to the Client under the Agreement as expressly described in an Order Form.

Traffic: electronic communication and/or data traffic from and to a mobile telephone and/or fixed line, mobile device or online application. Such traffic includes without limitation SMS, MMS, Push, USSD, OTT, RCS, voice and/or data.

Working Day: Monday to Friday from 8.00 a.m. to 5.00 p.m. EAT – Eastern Africa Time, excluding generally recognized public holidays in Kenya.


2. Scope

2.1 These Terms and Conditions apply to all Orders, Order Forms and agreements between SBS and the Client, unless the Parties have expressly agreed otherwise in writing.

2.2 The applicability of any general (purchasing) terms and conditions used by Client, or any other terms and conditions other than this Agreement and Order Forms, are hereby expressly excluded.

2.3 The Parties agree to contract electronically, in accordance with Applicable Laws, and that electronic signatures will have the same weight and effect as originals. Reference to "writing" anywhere in this Agreement shall be considered all communication in either electronic or paper format.

2.4 Applicable Law applies to the End User Services offered by Client to its End Users. Client shall familiarize itself with all Applicable Law (including by procuring independent legal advice if needed) applicable to the use of the Service and offering of the End User Service. SBS will not provide warranties or be responsible in this regard.


3. Prices, payment and taxes

3.1 The currency indicated in the price list of the Agreement will be the currency to be used by the Client to settle the invoice. If no currency was agreed on between the Parties the currency will be Kenyan Shilling (KES). All prices stated are exclusive of value added tax (VAT) and/or any other taxes, charges or levies imposed by any government authority.

3.2 The applicable prices and rates are listed on the website of SBS and/or described in the Agreement. Unless a fixed price has been expressly agreed in an Order Form, SBS reserves the right to change prices and rates without notice. The Client shall be charged for all Traffic that is sent to, and received by the SBS Platform via the connection of Client.

3.3 If a fixed price has been expressly agreed in the Agreement for one or more Services, SBS is only entitled to change those fixed price(s) after written agreement by the Client.

3.4 Notwithstanding clause 3.3, SBS is in every instance entitled to change its prices following from changes to Applicable Law, from an increase in the purchase price of messages and/or from rates changes effected by Mobile Network Operators. SBS shall use reasonable efforts to inform the Client in advance of such price increases

3.5 The Client shall pay all invoices without suspension, set-off or deduction within fourteen (14) days of the invoice date, unless the Agreement explicitly contains different payment terms.

3.6 In the event that Client fails to pay SBS the amounts due within the agreed period, 2.5% interest per month shall be applied and will fall due accordingly by the Client on the outstanding amount without any requirement from SBS to communicate a notice of default. SBS may change the interest rate upon notice to Client. Client will reimburse SBS for all reasonable costs and expenses incurred (including reasonable attorneys’ fees) in collecting any late payments or interest. Timely payment of all amounts due is a condition precedent to all of SBS’s obligations and Client’s rights under this Agreement.

3.7 SBS is entitled to require payment of a deposit. as a condition to rendering Services. From time to time during the term of the Agreement SBS may adjust the amount of deposit after consultation with Client. Upon termination of the Agreement the deposit will be refunded to the Client after set-off of the deposit against any outstanding amounts then due by the Client to SBS. The deposit shall be transferred back to the client within two (2) calendar months following termination of the Agreement. SBS shall not be obligated to maintain deposits in segregated accounts or and neither will the deposit accrue interest for the Client.

3.8 Client is responsible for payment of the applicable value added tax (VAT) and/or any other tax or levy on its End User Service. The Client shall indemnify SBS for and against all claims by tax authorities in this regard and shall indemnify SBS for all losses, penalties and costs arising therefrom.

3.9 Where bank fees occur, Client shall bear the costs imposed by its own bank, any intermediate bank and the bank of SBS as indicated on the invoice when making payments under the Agreement. The net amount received by SBS shall correspond to the amount invoiced. In this regard, the Client remains liable to pay the any shortfall of outstanding amounts due.

3.10 Notwithstanding clause 3.3, SBS shall have the right to make adjustments to its prices (fixed or general) on an annual basis at the beginning of each subsequent calendar year to reflect the annual changes in the national Consumer Price Index (CPI). SBS shall use reasonable efforts to inform the Client in advance of such price increases.


4. Obligations

4.1 Client will ensure a secure, continuously working connection at its own cost to the SBS Platform.

4.2 Client shall ensure that access to the connection and the account of Client is limited to authorized employees of Client and that log-in credentials are stored securely. It is not permitted to authorize use to other persons and/or third parties. Client is responsible for all activity occurring on its account, even if not authorized by Client.

4.3 Client is responsible for the sending and/or delivery of Traffic up to the point of interconnection with the Platform of SBS. Client is responsible for appropriate encryption and security of its Traffic.

4.4 Client shall only use the Services for their intended and normal purpose and/or purposes as agreed and described in the Agreement. Without limitation, Client shall not:
(i) reverse engineer or otherwise attempt to gain unauthorized access to any component of the SBS Platform;
(ii) resell the SBS Platform or otherwise use or allow any person to use the SBS Platform or Service for any purpose other than for the benefit of Client in accordance with this Agreement;
(iii) interfere with, or disrupt the integrity or performance of, the SBS Platform, or any data or content contained therein or transmitted thereby;
(iv) collect data from or regarding the SBS Platform, save for Service features provided by SBS use expressly for such purposes; or
(v) use the Service, SBS Platform or any other SBS Confidential Information for benchmarking or competitive analysis with respect to competitive or related products or services, or to develop, commercialize, license or sell any product, service or technology that could, directly or indirectly, compete with the Service or SBS Platform.

4.5 Client is responsible for the content of Traffic sent by Client, the lawfulness of the Traffic and the identity of the relevant End User, including as to whether such End User has provided a valid consent to receive Traffic, and guarantees that it complies with Applicable Law and does not infringe third-party rights. The Client will maintain up to date records of end user consent and provide these to SBS upon request. The Client will not send any unsolicited traffic, nor other unethical, illegal, punishable or otherwise fraudulent or illicit traffic or content.

4.6 Client hereby grants SBS a non-exclusive, royalty-free right and license, with the right to sublicense, to use, host, reproduce, display, perform, modify the Client Materials solely for the purpose of operating, improving and providing the Service and SBS’s other related products, services and technologies during the term of this Agreement.

4.7 Client shall cooperate with SBS and provide any information reasonably required for boarding and acceptance procedures of Operator(s). Without limitation, Client will provide SBS the full name of its company, its address, company registration number and VAT number (if applicable) and the name of its director(s) / officer(s) authorized to sign the Agreement. Changes to these details must be submitted to SBS in writing.

4.8 Client acknowledges and agrees that SBS may be obliged by Mobile Network Operators and/or competent authorities to provide the data of Client as described in the previous paragraph and the data of other parties that are being connected via Client. Client shall provide all such data requested by SBS within three (3) Working Days.

4.9 Client shall cooperate with any audit which investigates whether the Client is acting in accordance with Applicable Law.


Client Warranty and indemnification

5.1 Client represents and warrants that
(i) it has obtained and will obtain and continue to have, during the Term, all necessary rights, authority and licenses for the access to and use of the Client Materials as contemplated by this Agreement;
(ii) SBS’s use of the Client Materials in accordance with this Agreement will not violate any Applicable Law or cause a breach of any agreement or obligations between Client and any third party; and
(iii) the promotion of the End User Service will not infringe the Intellectual Property Rights of third parties or violate any is in breach of Applicable Law.

5.2 Nothwithstanding clause 12, and without any limitation, Client will indemnify, defend and hold SBS harmless for all losses, damages, liabilities and costs (including reasonable attorneys’ fees) (“Losses”) incurred by SBS resulting from any claim, suit or proceeding brought by a third party against SBS arising from
(i) the End User Service or Client Materials, including, without limitation, (A) any claim that the End User Service or Client Materials infringe, misappropriate or otherwise violate any third party’s Intellectual Property Rights or privacy or other rights; or (B) any claim that the use, provision, transmission, display or storage of the Client Materials violates any Applicable Law; and
(ii) use of the SBS Platform and Service by Client in a manner that is not in accordance with this Agreement. SBS will promptly notify Client of the claim for which indemnity is being sought, and will reasonably cooperate with Client in the defense and/or settlement thereof. Client will have the sole right to conduct the defense of any claim for which Client is responsible hereunder (provided that Client may not settle any claim without the SBS's prior written approval unless the settlement is for a monetary amount, unconditionally releases SBS from all liability without prejudice, does not require any admission by SBS, and does not place restrictions upon SBS's business, products or services). SBS may participate in the defense or settlement of any such claim at its own expense and with its own choice of counsel or, if Client refuses to fulfill its obligation of defense, SBS may defend itself and seek reimbursement from Client.


Service availability

6.1 Services are rendered and made available in accordance with the SBS Service Level Agreement (‘SLA’).

6.2 If the Client acts contrary to an obligation under clause 4, Applicable Law, Operator guidelines or the obligation to pay the amounts due to SBS within the agreed payment terms, SBS is entitled to suspend provision of the Service without limitation to any other remedy available to SBS, including cancellation of this Agreement and/or a claim for specific performance and/or damages.

6.3 If any monthly fees are due under the Agreement the Client remains liable for payment of such fees for the period that the provision of the Service is suspended in accordance with the provisions of this clause.

6.4 As soon as the reason for suspension in accordance with the provisions of this clause is removed by Client, SBS shall resume delivery of the Service unless SBS believes that the nature and/or frequency of Client's non-compliance is such that the provision of the Services should be cancelled permanently.


7. Setting-off

7.1 SBS is entitled to set off the amounts the Client owes to SBS against the amounts SBS owes to the Client.

7.2 If SBS and the Client or any of their affiliates have entered into more than one Agreement, the SBS may set off amounts under any of those agreements, regardless of the Agreement from which the payment obligations in question derive


8. Disputes regarding amounts payable

8.1 If the Client disputes the accuracy of an invoice sent by SBS, Client will provide a detailed complaint within the payment term applicable to the invoice in question by written notice to SBS. Client may only dispute an invoice if the amount in dispute is greater than KES 20,000 (excluding taxes) and greater than three (3%) percent of the invoice amount (excluding taxes).

8.2 The Client will only be entitled to suspend payment of the disputed part of the invoice, if the amount disputed by the Client exceeds 5% of the total amount of the invoice in question (excluding VAT). Client shall promptly pay any undisputed portion of any invoice.


9. Confidentiality and publicity

9.1 As used herein, “Confidential Information” means any information that one Party (the “Disclosing Party”) provides to the other Party (the “Receiving Party”) in connection with this Agreement, whether orally or in writing, that is designated as confidential or that reasonably should be considered to be confidential given the nature of the information and/or the circumstances of disclosure. [For clarity, the SBS Platform and the Service will be deemed Confidential Information of SBS. However, Confidential Information will not include any information or materials that:
(i) were, at the date of disclosure, or have subsequently become, generally known or available to the public through no act or failure to act by the Receiving Party;
(ii) were rightfully known by the Receiving Party prior to receiving such information or materials from the Disclosing Party;
(iii) are rightfully acquired by the Receiving Party from a third party who has the right to disclose such information or materials without breach of any confidentiality obligation to the Disclosing Party; or
(iv) are independently developed by or for the Receiving Party without use of or access to any Confidential Information of the Disclosing Party. Without limiting the foregoing, nothing in this Agreement will limit or restrict SBS’s ability to use or disclose any general know-how, experience, concepts and/or ideas that SBS or its personnel acquire or obtain in connection with the performance of SBS’s obligations hereunder.

9.2 The Receiving Party will maintain the Disclosing Party’s Confidential Information in strict confidence, and will not use the Confidential Information of the Disclosing Party except as necessary to perform its obligations or enforce its rights under this Agreement. The Receiving Party will not disclose or cause to be disclosed any Confidential Information of the Disclosing Party, except
(i) to those employees, representatives, or contractors of the Receiving Party who have a bona fide need to know such Confidential Information to perform under this Agreement and who are bound by written agreements with use and nondisclosure restrictions at least as protective as those set forth in this Agreement, or
(ii) as such disclosure may be required by the order or requirement of a court, administrative agency or other governmental body, subject to the Receiving Party providing to the Disclosing Party reasonable written notice to allow the Disclosing Party to seek a protective order or otherwise contest the disclosure.

9.3 Each Party's obligations with regard to Confidential Information are effective as of the Effective Date and will expire five (5) years from the date first disclosed to the Receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under Applicable Law.

9.4 The terms and conditions of this Agreement will constitute Confidential Information of each Party, but may be disclosed on a confidential basis to a Party’s advisors, attorneys, actual or bona fide potential acquirers, investors or other sources of funding (and their respective advisors and attorneys) for due diligence purposes.

9.5 Client hereby grants to SBS the right and permission to use Client's name and company logo in marketing, sales, financial, and public relations materials and other communications of SBS to identify Client as a Client of SBS. SBS hereby grants to Client the express right to use SBS's logo solely to identify SBS as a provider of Services to Client, subject to SBS’s prior written approval in each instance. All goodwill and improved reputation generated by Client’s use of SBS’s name and logo inures to the exclusive benefit of SBS; and all goodwill and improved reputation generated by SBS’s use of Client’s name and logo inures to the exclusive benefit of SBS. Other than as expressly stated herein, neither Party shall use the other Party's name(s), marks, logo’s, URL’s or specifications without the prior written permission of the other Party.


Personal data 10.1 SBS may process personal data either as a data controller or as a data processor. Personal data may include Client Personal Data and End-user Personal Data.

10.2 Where SBS is processing Client Personal Data they shall act as a data controller under applicable Data Protection Laws. Data concerning the Client may include contact data, financial data and Platform usage data. Any such data is processed for contract management purposes, customer support, credit checks, prevention of fraud and criminal activities and ‘know your customer’(‘KYC’) processes. Data can additionally be used for statistical research and to contact Client for marketing activities of SBS and its affiliates. SBS will process such data only where this is necessary for the performance of the Agreement, in order to comply with a legal obligation to which SBS is subject or where the processing is necessary for the purposes of the legitimate interests pursued by SBS or a third party. For the purpose of carrying out credit checks and monitoring to prevent fraud and criminal activities, SBS may also share data with third parties.

10.3 Where SBS is processing End-user Personal Data as a public electronic communication service provider, under the applicable telecom laws and Data Protection Laws they shall act as an independent data controller with respect to the processing of Personal Data (including but not limited to End-user data) which is necessary for the operation of the electronic communication service. Such data includes but is not limited to Traffic Data. Purposes for which End-user Personal Data are processed are providing the Service, providing continuous information to Client through SBS Analytics, billing purposes, financial administration, handling complaints and disputes, traffic control, providing information to emergency services, preventing fraud and criminal activities. SBS will process such data only where this is necessary for the performance of the Agreement, in order to comply with a legal obligation to which SBS is subject or where the processing is necessary for the purposes of the legitimate interests pursued by SBS or a third party.

10.4 When processing data under clauses 10.2 and 10.3 above, SBS shall fully comply with its obligations under applicable Data Protection Laws

10.5 Where SBS is processing End-user Personal Data other than as a public electronic communication service provider and are not otherwise determining purpose and means for the processing of such personal data, they are data processor under applicable Data Protection Laws. Part II (data processing) of these Terms applies to any such processing of End-user Personal Data.

10.6 Notwithstanding anything in this clause 10 and/or Part II of these Terms and Conditions, SBS will have the right to collect, extract, compile, synthesize and analyze non-personally identifiable data or information resulting from Client's use or operation of the Services including, by way of example and without limitation, information relating to volumes, frequencies, bounce rates, or any other information regarding communications (“Service Data”) Client, its End Users or recipients generate and send using the Services. To the extent any Service Data is collected or generated by SBS such data will be solely owned by SBS and may be used by SBS for any lawful business purpose without a duty of accounting to Client, provided that such data is used only in an aggregated form, without directly or indirectly identifying any person.


Intellectual Property

11.1 Subject to the limited rights expressly granted hereunder, SBS reserves and, as between the Parties, SBS will solely own, all rights, title and interest in and to the SBS IP. No rights are granted to Client hereunder other than as expressly set forth herein and SBS reserves all right, title, and interest in and to the SBS Platform and Service, the underlying technology and code, and all enhancements, adaptations, improvements, or modifications to the foregoing whether developed during or independent of this Agreement and all Intellectual Property Rights associated therewith.


12. Liability

12.1 The Client recognizes that access to the internet, telecommunication networks and other communication media are subject to uncertainties, including but not limited to, in relation to availability of services, reliability of transmission, authorizations, authenticity and data security. SBS does not warrant that the Services are, or will be completely error-free, bug-free or uninterrupted SBS shall not be liable for any stoppages, slowdowns, interruption of the Service, performance problems or other problems, that are due to circumstances beyond its control, including, but not limited to, disturbance of radio, telephone and/or telecom transmissions outside the SBS Platform, Client’s use of the SBS Platform in a manner that is not in accordance with this Agreement, deficiencies or limitations in Client’s hardware, systems, software, or processes, deficiencies or limitations in internet or wireless connections. In the event of an error, bug or interruption, SBS shall use its reasonable efforts to restore the Service in accordance with proper practices recognized in the electronic communications industry.

12.2 The SBS Platform, Service and other SBS IP are provided on an “as is” basis. SBS makes no warranties or representations to Client or any other party regarding the SBS IP, including the SBS Platform, Service or any other services provided hereunder. Without limiting the foregoing, SBS hereby disclaims any warranty that use of the SBS Platform will be error-free, bug-free or uninterrupted.

12.3 To the maximum extent permitted by applicable law, neither Party will be liable to the other under or in relation to this Agreement or the provision of the Service, even if advised of the possibility of such damages and whether such liability arises from any claim based on tort, including negligence, breach of contract, strict liability, or otherwise, for any of the following:
(i) loss of profits, revenues or sales;
(ii) loss of bargain;
(iii) loss of opportunity;
(iv) the cost of substitute services or other economic loss,
(v) loss of use of any service or any computer equipment;
(vi) loss of time on the part of management or other staff;
(vii) professional fees or expenses;
(viii) business interruption
(ix) loss
(x) damage to or loss of data;
(xi) loss of goodwill or reputation, or
(xi) any indirect, special, incidental, exemplary, punitive or consequential damages of any kind howsoever arising, and whether or not a party was advised of the possibility of such loss or damage.

12.4 In no event will SBS’s total liability in connection with this Agreement, the SBS IP or the Service exceed the amount equal to the average monthly invoice of Client, calculated over the twelve (12) months preceding the event giving rise to liability, with a maximum of one million Kenyan Shilling ( KES 1,000,000) for the total duration of the Agreement. In no event shall the total compensation by SBS for any and all claims under this Agreement exceed one million Kenyan Shilling ( KES 1,000,000).

12.5 The limitations on liability specified in this Clause 13 shall not apply in the event of willful intent or gross negligence by either party, or in case of personal injury or death, or amounts owed by SBS or Client’s unauthorized use of the SBS Platform or the Service.


13. Force majeure

13.1 A Party is not bound to meet any obligation under the Agreement (other than any obligation to pay amounts due under this Agreement) if it is prevented from doing so as a consequence of force majeure. The term 'force majeure' is used in this context to include but is not limited to: government interventions, strikes, disease, pandemic, epidemic, acts of terrorism or threat thereof, interruption of operations, energy disruptions, interruptions in telecommunications facilities of third parties, failure or late compliance by ancillary suppliers of SBS or other third parties engaged by SBS, as well as every other circumstance that a Party could not reasonably have avoided or prevented, which creates an obstacle to the normal performance of the Agreement.

13.2 If a Party is prevented from complying with its obligations due to force majeure, it shall make this known to other Party within ten (10) Working Days following the day on which the situation of force majeure arose.


14. Duration and termination of the Agreement

14.1 The initial term of this Agreement begins on the Effective Date and expires at the end of the initial term specified in the Order Form (the “Initial Term”). If the Initial Term is not specified in the Order Form, then the Initial Term will expire one (1) year from the Effective Date.

14.2 Following the Initial Term, this Agreement will automatically renew for additional periods of the same duration as the Initial Term, or for a period of one (1) year, whichever is shorter (each, a “Renewal Term,” and together with the Initial Term, the “Term”), unless either Party terminates the Agreement in writing by giving three (3) months' notice to the other Party before the end of then-current Initial Term or Renewal Term.

14.3 SBS may immediately terminate the Agreement or the provision of a Service at any time, effective on written notice to Client and without any liability towards Client if it considers that further execution of the Service cannot reasonably be expected on economic grounds.

14.4 Either Party may terminate the Agreement effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach remains uncured ten (10) Working Days after the non-breaching Party provides the breaching Party with written notice of such breach.

14.5 Either Party may further terminate the Agreement effective on written notice to the other Party:

a. if the other Party becomes the subject of a voluntary or involuntary petition in bankruptcy or proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors;
b. if the situation of force majeure as referred to in clause 13 lasts longer than twenty (20) Working Days;
c. if such termination is required by the authorities or because of changes to the terms and conditions of Operator(s).

14.6 If at the time of such termination as is referred to in clause 14.4 and 14.5 the Client has already received any performance in the execution of the Agreement, any amounts invoiced by SBS before the termination in connection with that received performance shall remain fully due and shall become immediately payable upon termination.

14.7 Provisions which by their nature are intended to survive termination of the Agreement shall continue to apply after the end of the Agreement. These provisions among other things form part of clauses 5 (Client Warranty and Indemnification), 7 (Setting-off), 9 (Confidentiality & Publicity), 10 (Personal Data), 11 (Intellectual Property), 12 (Liability), 13 (Force Majeure), 14.6 and 14.7 (Duration and Termination of the Agreement), 16 (Applicable law and Disputes) of these Terms and Conditions.


15. Transfer of rights and obligations; subcontracting

15.1 This Agreement may not be assigned by either Party without the written consent of the other Party, in whole or in part, such consent not to be unreasonably withheld; provided, however, that either Party may assign this Agreement without prior notice or permission to any affiliate of such entity or to a third party that succeeds to all or substantially all of such entity’s business and assets relating to the subject matter of this Agreement, whether by merger, acquisition, sale of a majority of its equity, sale of substantially all of its assets , or a similar transaction. Any prohibited assignment shall be null and void. Subject to the foregoing, this Agreement shall be binding upon and shall inure to the benefit of the successors and permitted assigns.

15.2 SBS is entitled to engage affiliates and other third parties for delegating the performance of the Agreement.


16. Applicable law and disputes

16.1 This Agreement (and any matters arising from or related hereto) will be governed by and construed in accordance with the laws of Kenya without giving effect to any principles of conflict of laws that would lead to the application of the laws of another jurisdiction. The Parties expressly agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply.

16.2 Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved shall be finally settled by the competent court in Nairobi, Kenya.


17. Miscellaneous provisions

17.1 Without prejudice to clause 17.4, amendments and additions to the Agreement or other notifications are only valid and binding upon the parties if they are agreed in writing and have been signed by the persons authorized for this purpose on behalf of both Parties. Any amendment or addition will only apply to the relevant Agreement.

17.2 This Agreement constitutes the entire agreement, and supersedes any and all prior or contemporaneous representations, understandings and agreements, between the Parties with respect to the subject matter of this Agreement, all of which are hereby merged into this Agreement. Without limitation, the terms of any other document, course of dealing, or course of trade will not modify this Agreement, except as expressly provided in this Agreement or as the Parties may agree in writing. No amendment to this Agreement or waiver of any provision hereof will be valid or binding unless reduced to writing and duly executed by the party or parties to be bound thereby. Failure to promptly enforce a provision of this Agreement will not be construed as a waiver of such provision. Nothing contained in this Agreement will be deemed to create, or be construed as creating, a joint venture or partnership between the Parties. Neither Party is, by virtue of this Agreement or otherwise, authorized as an agent or legal representative of the other Party. Neither Party is granted any right or authority to assume or to create any obligation or responsibility, express or implied, on behalf or in the name of the other Party, or to bind such other Party in any manner. Nothing contained in this Agreement will be deemed to create any third party beneficiary right upon any third party whatsoever, except that SBS’s parent company and affiliates will be third-party beneficiaries of the provisions in this Agreement and such provisions will apply to such parent and affiliates, including (but not limited to) those relating to intellectual property, indemnity, disclaimers, arbitration, and damages limitation and waivers. Each of the Parties acknowledges that it has had the opportunity to have this Agreement reviewed or not by independent legal counsel of its choice. If any one or more of the provisions of this Agreement should be ruled wholly or partly invalid or unenforceable, then the provisions held invalid or unenforceable will be deemed amended, and the court or other government body is authorized to reform the provision(s) to the minimum extent necessary to render them valid and enforceable in conformity with the Parties’ intent as manifested herein.

17.3 Contact persons for each Party may only represent and bind Parties insofar as this concerns “day-to-day” operational performance of the Agreement.

17.4 All notices required or permitted under this Agreement will be in writing, with reference to this Agreement. All notices to SBS will sent to SBS Netherlands B.V., Konijnenberg 30, 4825 BD Breda, the Netherlands, and all notices to Client will be sent to the address set forth in the relevant Order Form; or to such other address as may be specified by the relevant Party to the other Party in accordance with this clause

17.4. Such notices shall deemed given:
(i) when delivered personally;
(ii) one (1) Working Day after deposit with a nationally recognized express courier, with written confirmation of receipt; or
(iii) three (3) Working Days after having been sent by registered or certified mail, return receipt requested, postage prepaid.

17.5 SBS is authorized to modify these Terms and Conditions at any time. SBS will inform Client of any modifications. If Client doesn’t object in writing within a month from the date of sending of the modification notification, the modifications to the Terms and Conditions are deemed accepted by Client. If Client objects, the previous Terms and Conditions remain applicable. However, SBS then alternatively has the right to cancel the Agreement with Client by giving one (1) month written notice.



Part II. Data Processing



18. Definitions and interpretation

18.1 In Part II of these Terms and Conditions, except where set forth otherwise and in addition to the terms set out in Part I, the following terms shall have the following meanings:

Technical and Organizational Measures: measures to protect Personal Data against accidental or unlawful destruction or accidental loss, alternation, unauthorized disclosure or access and against all other unlawful forms of Processing.

Personal Data Breach: a breach of security leading to the accident or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed.

Expressions such as, ‘Data Subject’, ‘Data Processor’, ‘Data Controller’, ‘Data Protection Impact Assessment’, etc. shall have the meaning ascribed to them in the Data Protection Laws.

18.2 References to Data Protection Laws shall be replaced with or incorporate references to any laws replacing or amending those Data Protection Laws, and the equivalent terms defined in such laws, once in force and applicable.

18.3 In case of any conflict, the provisions of this Part II concerning Processing of Personal Data shall take precedence over the provisions of the Agreement and/or Part I. Where individual provisions of this Part II are invalid or unenforceable, the validity and enforceability of the other provisions shall not be affected.


19. Obligations of the Client

19.1 Compliance
19.1.1 Client shall, in its use of the Service, Process Personal Data in accordance with the requirements of Data Protection Laws. For the avoidance of doubt, Client’s instructions for the Processing of Personal Data shall comply with Data Protection Laws. Client shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Client acquired Personal Data.
19.1.2 Client shall maintain accurate and complete records of the use of the Service under the Agreement during the term of the Agreement and as required under the Data Protection Laws. Upon reasonable written notice, Client shall provide information as requested and where required by SBS, any Operator, regulator or other competent authority. Without limiting the generality of any other provision of the Agreement, prior to using the Service, Client shall obtain verifiable informed consent of the End Users or be able to provide confirmation of any other applicable lawful basis for Processing, and shall maintain a record of each such consent and/or lawful basis.
20. Obligations of the Processor

20.1 Instructions
20.1.1 SBS shall Process Personal Data in accordance with this Part II and the Agreement, and for the purposes and in the manner specified by Client from time to time in the Agreement and further instructions within the scope of the Agreement.
20.1.2 In case SBS is required to Process Personal Data under mandatory law as specified in this Part II or the Agreement, SBS shall for those purposes be considered an independent controller. If SBS is required to Process Personal Data under mandatory law SBS shall inform Client hereof in writing before Processing unless the law prohibits providing such information.

20.2 Technical and Organizational Measures
20.2.1 Taking into account the state of the art, the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, SBS shall implement appropriate Technical and Organizational Measures (including protection against unauthorized or unlawful Processing and against accidental or unlawful destruction, loss or alteration or damage, unauthorized disclosure of, or access to, Personal Data) to ensure a level of security appropriate to the risk.
20.2.2 SBS shall test, assess and evaluate the effectiveness of Technical and Organizational Measures for ensuring the security of the Processing on an ongoing basis. SBS shall continuously enhance and improve Technical and Organizational Measures.

20.3 Personnel requirements
SBS ensures that persons authorized to Process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. Access to Personal Data is restricted to personnel who require access in order to perform the Services under the Agreement.

20.4 Confidentiality
SBS agrees that it shall maintain the Personal Data in confidence. In particular, SBS agrees that it shall not disclose any Personal Data supplied to SBS by, for, or on behalf of Client to any third party without Client's prior written consent, except as foreseen and required for the performance of the Service under the Agreement or mandatory law.

20.5 Data Subject Rights
20.5.1 Where Client so instructs SBS, SBS shall transfer, correct, delete or block Personal Data if Client receives a request from a Data Subject to exercise the Data Subject's right of access, right to rectification, restriction of Processing, erasure (“right to be forgotten”), data portability, object to the Processing, or its right not to be subject to an automated individual decision making (“Data Subject Request”).
20.5.2 SBS shall promptly notify Client if SBS receives a Data Subject Request. Taking into account the nature of the Processing, SBS shall assist Client, for the fulfilment of Client’s obligation to respond to a Data Subject Request under Data Protection Laws. SBS shall assist Client in responding to such Data Subject Request, to the extent SBS is legally permitted to do so and the response to such Data Subject Request is required under Data Protection Laws. To the extent legally permitted, Client shall be responsible for any costs arising from SBS’s provision of such assistance.

20.6 Assistance with Client’s compliance
SBS shall provide to Client further assistance reasonably required to ensure compliance with Client's obligations under Data Protection Laws, including with respect to:
(a) data protection impact assessment, by providing such information and cooperation as Client may require for the purpose of assisting Client in carrying out a data protection impact assessment and periodic reviews to assess if the Processing of Personal Data is performed in compliance with the data protection impact assessment;
(b) prior consultation with a data protection supervisory authority regarding high risk Processing.

20.7 Compliance, information and audit
20.7.1 SBS has obtained third-party certifications set forth in the Security & Compliance section on the website of SBS, which provides information on Technical and Organizational Measures and data security. Upon Client’s written request, and subject to the confidentiality obligations set forth in the Agreement, SBS shall make available to Client, that is not a competitor of SBS (or Client’s independent, third-party auditor that is not a competitor of SBS) a copy of SBS’s then most recent third-party certifications and information regarding the IT architecture and security, as applicable and reasonably requested.
20.7.2 Client has the right to appoint an accredited external expert at most once per year to audit the procedures regarding the data Processing for Client. SBS will cooperate with such audit upon a reasonable prior written notice of no less than ten Working days. Client shall reimburse SBS for any time expended by SBS for any such audit at SBS’s then-current professional services rates, which shall be made available to Client upon request. Before the commencement of any such audit, the Parties shall mutually agree upon the scope, timing, and duration of the audit in addition to the reimbursement rate for which Client shall be responsible.
20.7.3 SBS is entitled to request that the external expert signs a confidentiality declaration in favor of SBS. The confidentiality declaration shall contain the terms and conditions that are usual for this type of declaration. Any report or statement provided by the external expert shall be made available to SBS. Client shall ensure that the audit hinders SBS 's operations as little as possible.

20.8 Records
SBS shall maintain complete, accurate and up to date records of Processing activities carried out on behalf of its Clients.

20.9 Affiliates and Sub-processors
20.9.1 Some or all of SBS’s obligations under the Agreement may be performed by Affiliates of SBS. For the purpose hereof an “Affiliate” means a legal entity directly or indirectly Controlling, Controlled by, or under common Control with SBS, for so long as such Control lasts. "Control" shall exist through the direct or indirect ownership of more than 50% of the share capital of the legal entity or of more than 50% of the issued share capital entitling the holders to vote for the election of directors or persons performing similar functions. SBS and its Affiliates have entered into intra-company arrangements, under which its Affiliates Processing Personal Data adopt safeguards consistent with those of SBS. SBS is responsible for compliance of its Affiliates' with this Agreement.
20.9.2 Client acknowledges and agrees that (a) SBS’s Affiliates may be retained as Sub-processors; and (b) SBS and SBS’s Affiliates respectively may engage third-party Sub-processors in connection with the provision of the Services. Provided always SBS or a SBS Affiliate has entered into a written agreement with each Sub-processor containing data protection obligations not less protective than those in this Agreement with respect to the protection of Personal Data to the extent applicable to the nature of the Service provided by such Sub-processor.
20.9.3 SBS shall be responsible for each of its Sub-processors to the same extent SBS would be responsible if performing the services of each Sub-processor directly under the terms of the Agreement.

20.10 Breach Notification
In respect of a Personal Data Breach, SBS shall:
(a) notify Client of a Personal Data Breach involving SBS or a sub-contractor without undue delay.
(b) provide reasonable cooperation and assistance to Client in relation to any action to be taken in response to a Personal Data Breach under applicable Data Protection Laws, including regarding any communication of the Personal Data Breach to the Data Subject and data protection authorities.
SBS will promptly investigate a Personal Data Breach and take reasonable measures to identify its root cause(s) and prevent a recurrence. As information is collected or otherwise becomes available, unless prohibited by law, SBS will provide Client with a description of the Personal Data Breach, the type of data that was the subject of the Personal Data Breach, and other information Client may reasonably request. The Parties agree to coordinate in good faith on developing the content of any related public statements or any required notices for the affected Data Subjects and/or the relevant data protection authorities.


21. Storage, retention and deletion of Personal Data

SBS shall Process and retain data, including Personal Data, in accordance with Applicable Law, regulations, including but not limited to national telecom legislation and Data Protection Laws. The data, including Personal Data, submitted to the platform of SBS shall be Processed and stored in accordance with SBS’s data retention policy. The Personal Data shall be retained for no longer than is necessary for providing the Services under the Agreement, for the purposes as stated in Part I and as far as required and/or allowed under Applicable Law. SBS shall de-identify or depersonalize data into anonymized data after the applicable retention period. This results in data that includes no Personal Data or unique identifiers that could later be used to refer to the Personal Data to which the data was once associated.


22. Description of Processing

22.1 Nature and Purpose of Processing
SBS will Process Personal Data as necessary to perform the Services pursuant to the Agreement, as further specified in the Agreement, and as further instructed by Client in its use of the Services.

22.2 Categories of Data Subjects Client may submit data to SBS in using the Service, the content of which is determined and controlled by Client in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of Data Subjects:
• (Potential) customers (who are natural persons) of Client or its clients;
• Employees, contractors, advisors, freelancers or persons hired by (customers of) Client;
• Contact persons of Client’s prospects, customers and business partners;
• Client’s users authorized by Client to use the Services.

22.3 Type of Personal Data
Client may submit Personal Data to the Services, the extent of which is determined and controlled by Client in its sole discretion, and which may include, but is not limited to the following categories of Personal Data: First and last name, Contact information (company, address, email, phone), IP address.

23. Purposes of Processing
The Personal Data is Processed for the following purposes: Provision of the Services as detailed in the Agreement, handling complaints and disputes, Client support, providing information to emergency services, preventing fraud and criminal activities on SBS’s platform.



Part III. Messaging



In the event that messaging Services are a part of the Service provided to Client under the Agreement, the following conditions apply:

24. General

The Client is responsible for the content of all messages sent by Client and guarantees that these comply with Applicable Law.

25. Additional Terms and Conditions SMS Messaging

25.1 The messaging account(s) of Client have a standard message limit of 50,000 messages. SBS will send Client an electronic notice (e-mail) when Client reaches 75% of the standard message limit.

25.2 After receiving the message limit notification, Client will be able to pay for the messages for which no payment has been received by SBS. Due and timely payment will prevent the messaging account from being (temporarily) suspended when the message limit is reached. Client may request an increase of the applicable message limit. Client hereby agrees that SBS may, in its sole discretion, modify (increase or decrease) or cancel the message limit at any time by email notification to Client and with immediate effect. Any requested change of the message limit requires written approval of SBS. Until the credit limit has been increased or messages have been paid by Client, SBS has the right to suspend the Services without further notice and/or any liability. SBS is under no obligation to send SMS messages until payment is received and/or the limit is increased and accepts no liability for the consequences of said SMS messages not being received by the End Users.


26. Additional Terms and Conditions OTT, Social Media and Push Services


26.1 OTT, social media and Push Services provide the Client with the possibility to communicate, share information with, and regarding individual End Users using OTT, social media applications and/or in-app push messaging. It is the sole responsibility of the Client to ensure the communication, the information obtained and sent to the End User is sufficiently secured and protected, and that Client has obtained the required informed consent of each individual End User, or has a lawful basis, before Processing or transferring any information of said End User using OTT, social media channels or push messaging. SBS shall not have any responsibility in this regard and SBS shall provide (access to) OTT, social media and Push Services and all information on “as is” and “as available” basis.

26.2 The terms and conditions of the organizations providing the various OTT, social media platforms and services integrated in the Service are applicable to the use of the Service by Client. It is Clients responsibility to ensure compliance with said general terms and conditions and Applicable Law. Client shall indemnify, defend and hold harmless SBS and its affiliates against all liabilities, losses, damages, claims, penalties, fines and costs (including reasonable legal costs) resulting from or arising out of the failure by Client to comply with terms and conditions applicable to the Clients use of OTT, social media and Push Services.


27. Additional Terms and Conditions WhatsApp Business Solution

In the event that WhatsApp Business Solution is a part of the Service provided to Client under the Agreement, the following conditions apply and Client hereby unconditionally accepts and agrees to the WhatsApp Business Solution Terms: www.whatsapp.com/legal/business-solution-terms. Notwithstanding anything in this Agreement to the contrary, the provision of WhatsApp Business Solution is expressly conditional upon the positive outcome of and approval by SBS following the SBS client screening procedure (Know your Customer or "KYC"), onboarding, screening and acceptance of Client by WhatsApp. In the event SBS and/or WhatsApp do not approve and/or accept Client, this Agreement shall for the provision of WhatsApp Business Solution be null and void.

In connection with Customer’s use of WhatsApp Business Solution, Client may not grant any third party service provider (hereinafter referred to as ‘Independent Software Vendor’ and/or ‘ISV’) access to the WhatsApp Business account of Client and/or Client’s WhatsApp Business Traffic, unless the Client and ISV have signed the WhatsApp ISV Terms. SBS reserves the right to immediately suspend Client’s use of WhatsApp Business Solution in the event Client provides access to and/or engages an ISV without prior acceptance of the ISV Terms by Client and the ISV, and approval of the ISV by WhatsApp. If Client intends to, or has engaged and ISV Client shall immediately notify SBS, provide the information of the ISV as reasonably requested and shall comply with the WhatsApp ISV Terms.


Part IV. Voice


In the event that Voice Services are a part of the Service provided to Client under the Agreement, the following conditions apply:

28. Additional Terms and Conditions Voice

28.1 Client represents and warrants that it will refrain from:
(i) using the Voice Services for other than normal use as intended by SBS,
(ii) infringing intellectual property rights of third parties,
(iii) misusing allocated access codes or issuing such to third parties,
(iv) teasing, spamming, offending, causing hurt or annoyance, hacking or causing a nuisance in some other way,
(v) establish connections on a large scale to sales numbers or services,
(vi) as well as every action as a result of which payments owing to SBS are improperly restricted.

28.2 Client shall not use or permit others to use the Voice Services in a manner that is fraudulent or unauthorized. SBS may, without notice and without liability, interrupt all Client's communications to prevent or terminate fraudulent and/or unauthorized activities.

28.3 SBS is obligated to use reasonable efforts to enable interoperability of services in order to make telephone numbers reachable from as many networks as possible. However, SBS must rely on the interoperability of services of Operator(s) in each country for end-to-end connectivity. SBS does not warrant and represent that all telephone numbers from all networks will be reachable at all times.

28.4 Client is responsible to securely connect its network or systems with the Platform of SBS. Client is responsible for all Traffic submitted to the Platform of SBS or initiated from the Client account and is without exceptions also fully responsible for the payment of all aforementioned Traffic. Client is responsible for its own calling behavior, call destinations and Traffic to and/or through the Platform of SBS.

28.5 Client is required to send along the correct information with regard to the location where the call is initiated/set up (“Caller” or “Sender ID”) with every call that comes through the Platform of SBS via the connection of Client. Withholding that actual location information - intentionally or by accident - is in any case, but certainly in the event of trying to lower costs, considered to be unreasonable use of the Service by Client and is strictly forbidden. In this event, SBS may take immediate proportionate measures including but not limited to applying a surcharge and disconnecting the Service.

28.6 Client shall indemnify, defend and hold harmless SBS and its affiliates against all liabilities, losses, damages, claims, penalties, fines and costs (including reasonable legal costs) resulting from or arising out of the failure by Client to comply with this clause.

29. Obligations of the Client

29.1 Without prejudice to the other provisions of the Terms and Conditions, the Client is fully responsible and liable for the content of each Document, the identity and identification of End Users and the power of representation of the End User. In respect of the foregoing, SBS does not provide any guarantee and does not carry out any checks as to the identity or authority of End Users or the content of Documents.

29.2 Client guarantees and warrants that it has all necessary consents from the End User to send the Document, including the use of the End User's Personal Data and the use of electronic communication services for the provision of Documents to the End User.

29.3 Client indemnifies SBS against damages and claims by third parties, including but not limited to the End User, which are the result of, or are based on the ground that the Documents contain inaccuracies, defects or incompleteness, or are in conflict with Laws and Regulations.

29.4 It is not permitted to distribute information that infringes the rights of third parties or to offer content through the Service and/or Documents that is manifestly fraudulent, defamatory, racist, discriminatory and/or in any other way unlawful, spread spam, unsolicited communications or malicious content such as viruses.


30. Storage of Documents

30.1 Subject to clause 9 of these Terms and Conditions, SBS will treat all Documents as confidential information and store the Documents securely on the Platform.

32.2 Documents will be stored by SBS on behalf of the Client for a limited period, unless agreed otherwise in writing. SBS will not store the Documents for longer than is necessary for the delivery of the Service.

30.3 Client is responsible for the storage and retention of the Documents as made available to Client by SBS through the Service.



Part VI. Pre-paid


In the event that Client uses any Service(s) on a Pre-Paid Basis and/or account, the following conditions apply:


31. Additional Terms and Conditions Pre-Paid

31.1 Pre-Paid Client: The Client who uses the Service on a pre-paid basis. The Pre-Paid Client will make occasional payments to SBS in accordance with an Order, which are credited to its account. The credit allows the Pre-Paid Client to use the Services.

31.2 If Client has a pre-paid account, charges are incurred for the use of some Services, which are debited from Clients’ pre-paid account. Services subject to charges can only be used if the applicable minimum amount has been paid into the Pre-Paid Clients’ account.

31.3 Pre-paid credits and balance can be used by the Pre-Paid Client the day following the day the amount is received by SBS. Pre-paid credit is non-refundable and will expire twelve (12) months after the date on which the Pre-Paid Client purchased the prepaid balance.

31.4 The Pre-Paid Client is in default if a credit card payment is being charged back. In such a case, SBS is entitled to terminate the Pre-Paid Client’s account when a credit card payment is charged back.

31.5 Client will indemnify SBS against misuse of pre-paid balance by third parties.

31.6 SBS, is entitled to refuse a Pre-Paid Client registration to its’ service without giving reasons and to terminate an existing account without giving reasons. Registration may only be made once per person or legal entity. The account will be deleted if the account is not charged within three (3) months of registration, or within three months after all credit has been used.



Part VII. Data Services


In the event that Data Services are a part of the Service provided to Client under the Agreement, the following conditions apply:


32. Additional Terms and Conditions Data Services

32.1 Client agrees to, and shall ensure compliance with said terms and conditions. In case of conflict between the Terms and Conditions and the Data Services Terms, the latter prevail.

32.2 Data shall be submitted by Client or suppliers of Client to SBS in a secure manner, by uploading to SBS servers via a secure connection or the delivery of data carriers in a format supported by SBS.

32.3 Client is responsible for the safe and correct delivery of the Data to SBS by Client and its suppliers and shall ensure that a continuously working connection is set up and maintained between the Client’s platform and SBS’s platform. If the Data is held by suppliers of Client, Client shall instruct these suppliers to transfer the data to a location designated by SBS.

32.4 Client is responsible for the Data, the delivery of the Data and the creation and management of customer profiles and guarantees that the Data provided is free from any known viruses, worms, trap doors, time bombs, logic bombs, Trojan horses or similar items capable of altering, deleting or interfering with any data, information, software or (sub)systems of SBS.

32.5 The Service and any results or reports generated by the Client using the Service provided by SBS are based on the Data, events and information provided by the Client and the concepts, disciplines and procedures used and adopted by SBS, including the SBS P, and SBS does not warrant that the same will necessarily be achieved by other parties.

32.6 Except as expressly set forth herein, the Service and the subsequent results are provided “as is” and “as available”. SBS makes no further warranties or representations of any kind, express or implied for the Service and the results provided. SBS disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by Client or any third party resulting from the Service and/or the results provided.

32.7 SBS’s liability for Data Services shall be limited in aggregate to an amount equal to the average monthly invoice of Client with a maximum of one hundred thousand Kenyan Shilling (KES 100,000) for the total duration of the Agreement. In no event, shall the total compensation for the aggregate of any and all claims under this Agreement exceed one hundred thousand Kenyan Shilling (KES 100,000).